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ValoJen Systems, Inc.

Enhanced 911


Our goal at ValoJen Systems is to provide you, our valued customer with a secure and dependable means of communicating when you are faced with an emergency.

Because your safety is very important to us, as part of the sign up procedure, you will be asked to provide us with your street address and the exact location where you will use your ValoJen Systems service.  This information is necessary because ValoJen Systems 911 Dialing service functions differently than the traditional 911.

With this Enhanced 911 or E911 service, your telephone number along with the assigned address for your service is automatically provided to the emergency responders assigned to your location without you or the person placing the call from your telephone having the provide the emergency responder with this information.  This allows the emergency responder to send help at your location or to call you back if necessary.

In the event that you move your ValoJen Systems service to another location, it is necessary to provide us with your new location immediately.  If you neglect to register this new information, your 911 call would most likely be sent to an emergency service associated with your previous address or location.  To register your new location, you may do so by logging into your ValoJen Systems online account or you may call us at any time to have one of our Customer Service Representatives do the update for you on our system.

It is important to also remember that your ValoJen Systems E911 emergency service will not function if you are experiencing High Speed Internet or power outage, or if your ValoJen Systems service has been terminated.

For more information about your E911 dialing feature see our Terms of Service


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Discounts and  discounted calls on packages offered applies to unlimited plans only and does not apply to Cell Phones Numbers or to Special

 Services Numbers such as Toll-Free or Caller-Paid Information Services or 900 Numbers, and is limited only to the locations identified in the

 packages and are when offered are valid for Unlimited plans only.  In reference to unlimited minutes, ValoJen Systems adheres to its

 Acceptable Use Policy which residential and business customers are encouraged to take note, as it makes reference to normal, excessive and

 acceptable use of the unlimited minutes.  Unlimited calling and other services are based on normal residential use.  ValoJen Systems 911

 (E911) functions differently from that of the traditional 911 service.  For more information on how ValoJen Systems 911 service works, see  ValoJen Systems phone rates exclude: activation fees, regulatory recovery fees, 911 fees and cost

 recovery, premium services, equipment, taxes, termination, shipping charges, directory assistance or broadband service.  International calls

 are charged per minute.  ValoJen Systems phone rates may vary by region.  Prices are subject to change.  High Speed (broadband) Internet

 connection and a credit card required for ValoJen Systems phone services.  ValoJen Systems VoIP service may not work with all systems. 

 Customer should enquire about ValoJen Systems compatible equipment and systems. Copyright 2012.  ValoJen Systems, Inc.